- Important notice to all test takers
You will need to specify what the test is for when you book your test. We strongly recommend that you check with the UK Visas and Immigration on the test that you will be required to submit your application.
Transfer, refund and cancellation policy
If you postpone or cancel your application more than 5 weeks before the test date, you will receive a refund minus an administration charge.
If you postpone or cancel within 5 weeks of the test date, you will be charged the full fee unless you have a medical reason. If you provide a medical certificate within 5 days of the test date, you will receive a refund minus the local administrative cost.
If you are away on the test day with no prior notice, you will lose your full fee. However, if you provide a medical certificate within 5 days of the test date, you will receive a refund minus the local administrative cost.
Your Test Report Form will be posted to you 13 calendar days after your test date. You can apply for an Enquiry on Results procedure at our test centre within six weeks of the test date in case you feel your test results are wrong. You must pay an enquiry fee, which is fully refunded if your band score changes. Note that IELTS Examiners and markers follow strict assessment guidelines and are regularly monitored. The IELTS testing process has the highest quality control procedures.
Please refer to the Frequently Asked Questions here